Terms of service

OVERVIEW

Welcome to Pepper. The terms "we", "us" and "our" refer to Pepper. Pepper operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pepper is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are of legal age to form a binding contract under the laws of Pakistan. You have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide information such as your name, email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately represent our products. However, colors and product appearance may differ from what appears on your screen due to your device type, settings, and configuration.

We do not warrant that the appearance or quality of any products will meet your expectations or match exactly what is depicted in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person or region.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Pepper reserves the right to accept or decline your order for any reason. Your order is not accepted until Pepper confirms acceptance and processes your payment.

Please review your order carefully before submitting. Pepper may be unable to accommodate cancellation requests after an order is accepted. If we decline, modify, or cancel your order, we will attempt to notify you via the contact information provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only, and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation.

Unless stated otherwise, posted prices do not include shipping or handling charges.

You agree to provide accurate, complete, and current payment information for all purchases. You agree to promptly update your information so we can complete transactions and contact you as needed.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers or circumstances outside our control. Once your order is transferred to the carrier, risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our Services — including trademarks, brand names, text, images, graphics, product photography, video, and audio — is owned by Pepper or its licensors and is protected under the Intellectual Property Organisation of Pakistan Act and applicable international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, republish, download, or transmit any material from our Services without our prior written consent.

Pepper's name, logo, and product names are trademarks of Pepper. You must not use them without prior written permission.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. Such tools are provided "as is" and "as available" without any warranties or endorsement. We are not liable for your use of any optional third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Pepper is powered by Shopify. However, all sales and purchases are made directly with Pepper. Shopify is not responsible for any aspect of transactions between you and Pepper, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all such claims.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agree to our Privacy Policy. Information submitted may be shared with Shopify and third-party service providers as described therein.

SECTION 11 – FEEDBACK

By submitting any feedback, reviews, suggestions, or other content to us, you grant Pepper a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content for any purpose, including operating and promoting the Services.

You represent that you own or have the rights to all feedback submitted, and that it does not violate any third-party rights or these Terms.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to cancel orders where information was inaccurate, without prior notice.

SECTION 13 – PROHIBITED USES

You may access the Services for lawful purposes only. You may not use the Services to: violate any applicable Pakistani or international law; infringe on intellectual property rights; harass, harm, or defame any person; transmit false or misleading information; send spam or unsolicited communications; impersonate any person or entity; or engage in any conduct that restricts others' use of the Services.

You also agree not to upload malicious code, scrape or collect personal information, or interfere with the security of the Services.

We reserve the right to suspend or terminate your account at any time if you violate these Terms.

SECTION 14 – TERMINATION

We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You will remain liable for all amounts due up to the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMISSIBLE UNDER PAKISTANI LAW.

SECTION 16 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, PEPPER, ITS PARTNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Pepper, Shopify, and their respective affiliates, officers, employees, and agents from any losses, claims, or liabilities — including reasonable legal fees — arising from your breach of these Terms, your violation of any law, or your use of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right. These Terms, together with our Refund Policy and Privacy Policy, constitute the entire agreement between you and Pepper regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not transfer or assign these Terms or any of your rights under them without our prior written consent. We may transfer or assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

SECTION 22 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or replace these Terms at any time. Changes will be posted on this page and will take effect on the date specified. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be directed to:

Pepper
Trade Name: Pepper
Email: heypepper.official@gmail.com
Phone: +92 342 101 4002
Address: 23 C/2 Model Town, Lahore, 54700, Pakistan
NTN: 9585213-6